Return-Policy

At WISHOLIC, we want you to shop with confidence. If your purchase doesn't meet your expectations or the fit isn't quite right, our customer support team is here to help.

Please review our return, exchange, and refund policy below.

1. 30-Day Returns & Exchanges

We accept eligible return and exchange requests within 30 days of delivery.

To qualify for a return or exchange:

  • Items must be unworn, unwashed, unaltered, and in their original condition.

  • All original tags must remain attached.

  • Original packaging should be included where applicable.

  • A valid WISHOLIC order number or proof of purchase is required.

Items marked Final Sale and customized products are not eligible for returns or exchanges, except where required by applicable law or in cases involving defective or incorrect items.

Promotional or discounted items remain eligible unless specifically marked Final Sale.

2. Free Size Exchanges

We understand that finding the right fit when shopping online can be challenging.

That's why WISHOLIC offers Free Size Exchanges for eligible orders.

If your blazer or trousers don't fit as expected, please contact us within 30 days of delivery.

How size exchanges work:

  • No size exchange service fee is charged for eligible exchanges.

  • Our customer support team will review your order and help determine the most suitable exchange arrangement.

  • Depending on the circumstances, we may request that the original item be returned or offer an alternative solution.

  • Return shipping costs may apply. Any applicable charges will be communicated before you proceed.

  • Replacement availability depends on the requested size and current inventory.

Please contact our team before returning an item or arranging an exchange.

Free Size Exchanges means no exchange service fee. It does not automatically include free return shipping.

3. Return Shipping Costs

For voluntary returns due to incorrect size selection, personal preference, or a change of mind, customers are generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us with photos and your order number. We will review the issue and arrange an appropriate resolution, including applicable shipping costs, in accordance with consumer protection laws.

Original shipping charges, including paid express shipping fees, are generally non-refundable for voluntary returns, except where required by law.

4. Order Cancellations

You may request cancellation before your order enters processing.

If the cancellation is approved before processing begins, a full refund will be issued to your original payment method.

Once your order has entered processing or has been dispatched, cancellation may no longer be possible.

Eligible orders may still be returned after delivery under this policy.

5. How to Request a Return or Exchange

To request a return or exchange, please contact:

Email: sales@wisholicshop.com

Include the following information:

  • Your order number

  • The item you wish to return or exchange

  • The reason for your request

  • Your preferred replacement size, if requesting an exchange

  • Photos, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide the next steps, including any applicable shipping instructions or costs.

Please do not return items before receiving instructions from our support team.

6. Return Address

Once your return request is approved, our customer support team will provide the appropriate return address and shipping instructions.

Return arrangements may vary depending on your location and order circumstances.

Please do not ship items to an address without prior confirmation from WISHOLIC.

7. Refund Processing

Once your returned item reaches our designated return facility, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–14 business days for return inspection and refund processing after the returned package is received.

Your bank or payment provider may require additional time to reflect the refund in your account.

Any refund timelines required by applicable law will take precedence.

8. Customer Support

For questions about returns, exchanges, refunds, or order assistance, please contact us.

Email: sales@wisholicshop.com

Customer Service Hours (US Eastern Time):

  • Monday–Friday: 10:00 AM–6:00 PM

  • Saturday: 10:00 AM–9:00 PM

  • Sunday: 11:00 AM–9:00 PM

We aim to respond to inquiries within 24 hours. Response times may vary during holidays or periods of high inquiry volume.

Thank you for shopping with WISHOLIC.